Covid 19
Due to COVID-19 and the disruptions it is causing in supply chains worldwide there could be some delays in this shipping time. But please be sure that all orders are shipped at least 2 days after your purchase and are delivered to you within 7-15 days. We always strive to provide the best customer support to you! We ask for your understanding.
Your Petyfy Team
If you have any other question about Covid just get in touch with us: office@petyfy.com or +1-888-8925150
Shipping
Yes, we ship all over the world. Shipping costs will apply and will be added at the checkout.
We run discount and promotions all over the year, so stay tuned for exclusive deals.
We ship directly from the warehouse within 6 hours after ordering. So usually orders will arrive within 5-12 days. This is mainly due to high demand while trying to maintain low prices.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Return
Just as a reminder, we've extended our returns policy to 60 DAYS, due to the global disruption of the Coronavirus (COVID-19).
FREE RETURNS! You have up to 60 days to start your return from the moment your Petyfy order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
- FOLLOW THESE SIMPLE STEPS TO REGISTER YOUR RETURN -
1. We will cover the shipping costs for your return.
2. Go to our return portal, (click on 'Make A Return' below)
3. Send us your order number(e.g. #00000), Name and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
4. Tell us which item(s) you are returning and why.
5. Send us your original delivery information.
Click here: MAKE A RETURN
In the unlikely event you have received a faulty item, check out our Received a faulty item? page.
Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
MORE QUESTIONS?
Please contact our support team here - https://petyfy.com/pages/contact-us
To make a return, head to our RETURNS PORTAL
You'll need your ORDER NUMBER, e.g #0000 You'll need your EMAIL ADDRESS
We offer FREE RETURNS.
MORE QUESTIONS?
Please contact our support team here - https://petyfy.com/pages/contact-us
We're sorry to hear you have received a faulty item! Please send us the following info:
- Your Order Number
- Item Name
- Photos that show: The fault as clearly as possible
Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.
Click here: REPORT A DAMAGED ITEM
MORE QUESTIONS?
Please contact our support team here - https://petyfy.com/pages/contact-us
FOLLOW THESE SIMPLE STEPS TO REGISTER YOUR EXCHANGE
- Go to our return portal, (click on 'Make A Exchange' below)
- Enter your order number(e.g. #00000), Name and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
- Enter which item you would like to exchange
- Enter your original delivery information (amend if needed).
- We will cover the shipping costs for your exchange
Click here: MAKE A EXCHANGE
You're still waiting on your refund, right? We know this can be annoying! Depending on the courier & country you're returning your item(s) with, it can sometimes take UP TO 10 WORKING DAYS (excluding weekends & public holidays) to be delivered and processed by our returns team.
If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund. But if you need to get in touch with Customer Support about your return, please include in your message: 1. Proof of postage (like a receipt) 2. The tracking number 3. Your order number We'll then get back to you as soon as we can!
MORE QUESTIONS?
Please contact our support team here - https://petyfy.com/pages/contact-us